Newsroom

Dear Valued Client,

PU Prime would launch MT4 Server Version Upgrade to the latest version from 6 April 2024 00:00 hrs. to 02:00 hrs. (GMT+3) to provide a better and more reliable trading environment.

Access to trading accounts including PU Prime Apps and MT4 platform will not be available.

Deposit, withdrawal, data searching functions and account opening applications for MT4 accounts will not be available.

Latest MT4 Server: Version 1415

Please make sure your MT4 trading platform is up to date with latest version after 6 April 2024. You could check the version as follows:

PC: Open MT4 trading platform – “Help” – “About”
IOS: Open MT4 trading platform – “Settings” – “Settings”
Android: Open MT4 trading platform, then click in the navigation bar upper left – “About”

If it’s not the latest version, we recommend you uninstall the old version and download it again from PU Prime official website: https://www.puprime.com/mt4/

We would like to advise clients to manage their account and trades. Do ensure that there are enough funds in your trading account to maintain your open positions to prevent your positions from getting closed due to a margin call.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email:info@puprime.com, or phone +248 437 3105.

Dear Valued Client,

Please note that in observance of the upcoming AU Daylight Saving Time on 7 April 2024, there will be changes to PU Prime’s trading schedule starting from 8 April 2024.

Kindly refer to the table below for the schedule of all the instruments that are subject to changes:

*All hours are provided in GMT+3 (MT4/MT5 Server Time).

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

Should you use an EA/Indicator that requires trading hours to be manually entered, please ensure that you make the necessary adjustments to reflect this change.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com or phone +248 437 3105.

Dear Valued Client,

Please be advised that the following instruments’ trading hours and market session times will be affected by the upcoming April holidays and Labour Day.

Please refer to the table below outlining the affected instruments:

Note:

• In the event of reduced liquidity in the market, spreads might significantly increase from their normal average level.
• The above data are subject to changes. Please refer to https://www.puprime.com/news/ for latest details.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com or phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: info@puprime.com or phone +248 4373 105.

Dear Valued Client,

PU Prime will be upgrading its PU Prime App starting from 30 March 2024 00:00 hrs. (GMT+3) until 31 March 2024 12:00 hrs. (GMT+3) to further optimise the trading environment.

We would like to highlight that access and functionality of PU Copy Trading will be temporarily suspended during the upgrading period, as it is exclusively available via the PU Prime App.

Once the upgrade has been completed 31 March 2024 12:00 hrs. (GMT+3). Access and functionality to PU Prime App will be restored.

Important Note:

We recommend clients manage their accounts and trades using alternative platforms such as MT4 and MT5 during the upgrading period. Please ensure there are sufficient funds in your trading account to maintain your open positions to prevent your positions from getting liquidated due to a margin stop out.

If you have any questions or require any assistance, please contact our support team via Live Chat, email: info@puprime.com or phone +248 437 3105.

Dear Valued Client,

Please be advised that the dividends of the following index CFDs will be adjusted by upcoming ex-dividend dates. The comment for trading index CFDs will be in the following format “Div&<Product Name>&<Net Volume>” which show in the balance after the close of the day before the dividend payment date.

Please refer to the table below for more details:

*All dates are provided in GMT+3 (Server Time in MT4/MT5.)

Please note the above data are subject to changes. Please refer to MT4/MT5 for details.

If you have any questions or require any assistance, please contact our Customer Care Team via Live Chat, email: info@puprime.com or phone +248 4373 105.